Vaalnest - Wine Service Training Course
Sales and quality service are ethical when it comes to wine, Vaalnest trainees teach you a thing or two.
As a hotel operating in the tourism industry, our policy needed to highlight our sustainability when it comes to job creation and service delivery. One can argue how the two are linked, but over the years we have learned to create skills that will sustain us for a very long time. One of the ways in which we did this was to start investing in our own employees to enhance their skills in certain sectors of the business that will also benefit us as a hotel to give the best service. We invested in a year’s course to take some of our waiters and waitresses to a Wine Service Training Course that will ensure a certification in oenology which is the study and art of wine. The training includes informal wine tasting and the pairing of wine with different foods e.g. the pairing of red wine with red meat. Oenology is not just about the tasting of wines and attending formal seminars, trainees also learnt a fundamental aspects of the study which is how to present the wine and sell it to customers. The course has seen a lot of facilitators being altered during the month of March so Vaalnest students had the privilege to be facilitated by the one and only Ziyanda Palesa Tutu who many know as a qualified winemaker and cellar master based at the Browns Restaurant in Rivonia, Johannesburg. Her interests however lie in the sales and marketing of wines which the trainees easily learnt. She is known to also organise food and wine pairing seminars for clients at the Browns restaurant located in Rivonia, Sandton. The training course will see these groups of individuals continue with the course which will end in a theoretical phase of the study. As Vaalnest we hope this will add value in our restaurant and ensures that customers are happy with our overall service we are known to have.