Come and experience quality tourism

Posted by Gugu on Wed November 9, 2016 in Responsible Tourism & Environmental News.

At Vaalnest Boutique Hotel we pride ourselves in the service we offer from room service, restaurant, event hosting and conferencing. What we offer is not just a service but we make sure you feel at home and welcomed

The moment one enters the gates of Vaalnest Boutique Hotel, they feel the breeze and the wonderful tranquility that the place has to offer. At Vaalnest Boutique Hotel we pride ourselves in offering an experience you will never forget in your lifetime.


What we often offer to our guests exceeds their expectations and we ensure that they leave with inner happiness so that they come back for more. The process of developing memorable customer experiences in contemporary business is an essential means of creating more value and competitive advantage.
According to Mehrabian and Rusells (1974) experience has three characteristics of which are arousal, pleasure and dominance. Pleasure refers to the degree in which an individual feels happy, satisfied or good after a certain situation. Arousal may refer to a point whereby a person is stimulated or excited and dominance on the other hand refers to feeling under control of any situation one may encounter.


At Vaalnest Boutique Hotel we pride ourselves in the service we offer from room service, restaurant, event hosting and conferencing. What we offer is not just a service but we make sure you feel at home and welcomed. Each of our Staff is trained on how to treat a customer and they often ensure they leave the customer with nothing but joy.
In order to see whether we are improving on our quality experience we invite guests feedback by encouraging them to write about their experiences on our comment book so that we can improve where we are lacking. For more information please click the following link to read our policies

http://www.vaalnest.co.za//media/doc/2b/masterppm_vaalnest_november_2015.pdf

Source
Mehrabian A., Russell J. (1974) „An Approach to Environmental Psychology‟ Cambridge, Massachusetts, Institute of Psychology

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